Privacy Policy eb04 — User Data Protection
This document explains how eb04 collects, uses, stores and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Information We Collect
Eb04 collects several categories of information when you register and use the platform. This information is necessary for us to provide a secure, effective, and relevant service to Malaysian users.
- Account information: Your username, password (encrypted), email address, and phone number as provided during registration.
- Device and browser information: Device type, operating system, browser version, IP address and other technical data automatically transmitted when you access the platform.
- Payment information: Deposit and withdrawal transaction records in Malaysian Ringgit (MYR), the payment method used (FPX, DuitNow, or bank transfer), and transaction reference numbers. We do not directly store credit card details or bank account numbers.
- Usage data: Pages visited, games played, session duration, clicks, and other in-platform activity.
- Cookies: Data stored on your device for login session purposes, display preferences, and internal analytics.
How We Use Your Information
All information collected by eb04 is used transparently for specific purposes directly related to delivering the platform's services. We do not sell or rent user data to any third party for marketing purposes.
Verifying user identity, processing logins, managing sessions, and enabling access to all eb04 platform features.
Processing deposits, withdrawals, and financial records in MYR, including payment verification through local Malaysian payment methods.
Detecting and preventing fraud, unauthorised access, money laundering, and activities that violate the platform's terms of use.
Analysing usage patterns to improve platform design, refresh content, and deliver a better mobile experience.
Cookies, Tracking & Data Storage
Eb04 uses cookies to enhance your experience on the platform. Cookies are small data files stored on your device by your web browser. We use two types of cookies:
- Session cookies: Temporary cookies that expire automatically when you close your browser. Used to maintain your login status and session preferences during your current visit.
- Persistent cookies: Cookies stored on your device for a set period to streamline future logins and save your display preferences.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain platform features, including the ability to stay logged in.
All user data is stored on SSL-encrypted servers. Access to users' personal information is restricted to staff who genuinely require it to carry out their duties. Data is retained for as long as your account remains active, or for as long as necessary to fulfil applicable legal obligations.
Sharing Information with Third Parties
Eb04 does not sell, rent, or share users' personal information with third parties for commercial purposes. However, there are limited circumstances where information may be shared:
- Payment processors: Required transaction details are shared exclusively with licensed payment processors (such as FPX and DuitNow providers) solely to facilitate MYR transaction processing.
- Legal requirements: eb04 may be required to disclose certain information to the relevant authorities or law enforcement bodies when mandated to do so under applicable Malaysian law.
- Technical service providers: Hosting and technical infrastructure providers bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
In all data-sharing arrangements, eb04 ensures that recipients adhere to equivalent data protection standards.
User Rights Over Personal Data
As an eb04 user, you have certain rights regarding the personal information we hold about you. These rights can be exercised by contacting our customer support team.
You have the right to request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe.
If your information is inaccurate or incomplete, you may request a correction by contacting customer support or updating it directly in your account settings.
You may request account closure and deletion of your personal data. Such requests are subject to record-retention requirements mandated by law.
Policy Changes & How to Contact Us
Eb04 reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features. The latest update date will be shown at the top of this page.
We encourage users to review this page periodically. Continued use of the eb04 platform after any changes to this Privacy Policy take effect will be considered your acceptance of those changes.
If you have any questions, concerns, or requests regarding your data privacy, please reach out to the eb04 customer support team via:
Email: support at eb04.net
Customer support is available 24/7 to assist users in Malaysia.